Privacy notice

Published by Rooney Family Law Limited, solicitors, regulated by the Law Society of Scotland. Last reviewed 20th September 2026.

Who we are

Injury Compensation Scotland is operated by Rooney Family Law Limited, a Scottish law firm regulated by the Law Society of Scotland, registered in Scotland under company number SC555767, with its head office at 2 Candymill Lane, Hamilton ML3 0FD. We are the data controller for the information you send through this site, and are registered with the Information Commissioner's Office under registration number ZA303726. You can contact us by email at [email protected].

What we collect

Your name and email address; when and where the accident happened; the type of accident; what you tell us about your injuries and treatment; whether you have already instructed a solicitor; whether you have trade union membership or legal expenses insurance; and anything else you choose to tell us. We also collect limited technical information about your visit through our analytics, which does not include anything you type into the form.

Our lawful basis for using it

For ordinary personal data, such as your name and contact details, we rely on our legitimate interests in assessing the enquiry you have chosen to send us and, where you agree, arranging a referral. You can object to that at any time. Where you ask us to refer your enquiry to a firm, we also rely on taking steps at your request before entering into a contract.

Details of your injuries are special category data under Article 9 of the UK GDPR, and need a second basis on top of the first. We rely on your explicit consent, which we ask for on the form, and, where relevant, on the establishment, exercise or defence of legal claims. You can withdraw consent at any time by emailing us, though that will usually mean we cannot continue to assess your enquiry. Withdrawing consent does not affect anything we did lawfully before you withdrew it.

Whether you have to give us this information

You do not have to give us anything. There is no contract and no obligation. But we cannot assess an enquiry without knowing what happened and what injury you have, so if you leave those out we will not be able to help.

Why we use it

To assess whether you appear to have a claim, to tell you what we think, and, if you agree, to refer your enquiry to one specialist firm. We also compare new enquiries against our existing enquiry records to prevent duplicate referrals and conflicting instructions, so that the same person is not referred twice or to two different firms.

Who we share it with

One specialist personal injury firm, and only after we have told you which firm it is and you have agreed. We do not share it with anyone else. We never sell your contact details or send your enquiry to more than one firm. If you authorise a referral, we may receive a disclosed share of the specialist firm's fee if the claim succeeds.

We do it in two steps, so that nothing about your injuries is disclosed unnecessarily. First we give the firm only what it needs to check that it is free to act: your name, who you would be claiming against, and the date and general location of the accident. We send the account of what happened and the details of your injuries only once that firm has confirmed it can act. If it cannot, we tell you, and we ask you again before approaching any other firm.

Once your enquiry has been referred and that firm decides whether to act, it is a separate data controller in its own right and handles your information under its own privacy notice, not ours. Ask it for a copy.

Our information technology suppliers, including our case management and email providers, process data on our behalf as processors under written contract.

Where your information is held

Enquiries sent through this site are stored in a database held only within the European Union, and our email is held in the United Kingdom. The United Kingdom treats the European Economic Area as providing adequate protection for personal data. Cloudflare, which runs this website and receives your enquiry, and Microsoft, which provides our email, are United States companies and may process information outside the United Kingdom in providing and supporting their services. Where a restricted international transfer occurs, it is covered by an approved transfer mechanism, including UK adequacy regulations where applicable, the UK Extension to the EU-US Data Privacy Framework, or contractual safeguards such as standard contractual clauses with the UK Addendum, as set out in the providers' data processing terms.

What we do not do

We do not put details of your injuries into web addresses, analytics or advertising systems. We do not build advertising audiences from injury enquiries. We do not cold call, and we do not ask for a telephone number. We do not make any decision about your enquiry by automated means; a person reads every one.

How long we keep it

We keep your enquiry, and our reply to it, for six years from the date we receive it, and then delete it. That applies whether or not your enquiry is referred. We keep it that long because checking your enquiry is legal work for which we are responsible, and if a question is ever raised about what we told you, the record is the only way to answer it fairly. The specialist firm keeps its own records under its own policy.

If you ask us to delete your information before then, we will delete what we can. We may need to keep our record of what you told us and what we said in reply, for as long as we might need it to answer a complaint or a claim, and if so we will tell you.

Your rights

You can ask for a copy of the information we hold about you, ask us to correct it if it is wrong, ask us to delete it, ask us to restrict how we use it while a question about it is resolved, object to our using it, and withdraw your consent to our handling details of your injuries. Where we rely on your consent and hold the information electronically, you can also ask us to transfer it to you or to someone else in a portable form.

These rights are not all absolute. In particular, we may need to keep some information despite a deletion request, where we are required to by law or by our professional obligations, or to establish or defend a legal claim. If that applies we will tell you and explain why.

Email us and we will respond within one month. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk, or by telephone on 0303 123 1113.

Cookies and advert measurement

This site does not set cookies or use analytics tags, tracking pixels or browser storage.

If you arrive through a Google advert, the link may contain a Google click reference. If you tick the box on the form allowing advertising measurement, we keep that reference with your enquiry and later tell Google that the advert led to an enquiry. We send only the reference, the time and the words "Enquiry submitted". We never send your name, email address or anything about your injury. The box is optional and does not affect how we handle your enquiry. You can withdraw permission at any time by emailing [email protected].